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Shipping Policy

Most Continental US orders are shipped UPS.  Accessories shipping without a Neater Feeder, Big Bowl, or Giant Bowl will be shipped via USPS.  All orders shipping to Alaska, Hawaii, or a PO Box will be shipped via USPS.
Street Addresses Only for UPS
You must use a street address for all UPS orders. They cannot deliver to PO Boxes.  All orders to PO Boxes will ship via USPS.
Shipping Time Requirements
Orders typically ship in 1-2 business days and arrive in 1-8 business days.  Orders shipping to Alaska, Hawaii, or a PO Box may take longer to ship and arrive.
Shipping/Handling and Delivery to Canada
At this time, we do not ship to Canada.  Please see our find a retailer section to find a Canadian dealer.  You can also order from, or
Shipping/Handling and Delivery – International
We currently do not ship outside the US.  However, you can place an order at or check your local Amazon website.
Sales Tax Information
We may be required to collect state and local sales tax on orders shipped to certain states. Some states charge sales tax on merchandise and shipping, while others charge sales tax only on merchandise; we must follow the rules of each state.
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